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Terms & Conditions

Last updated: 01/04/2026

Welcome to Pintwave ("Company", "we", "our", "us"). These Terms and Conditions ("Terms") govern your use of our website located at https://pintwave.com ("Website") and the purchase of our products, including custom branded reusable pint cups and related items ("Products").

By accessing or using our Website or placing an order, you agree to be bound by these Terms.

1. About Us
Pintwave supplies custom branded reusable cups primarily for businesses, events, and organisations. Unless otherwise agreed, all sales are considered business-to-business (B2B) transactions.

2. Orders

  • All orders are subject to acceptance and availability.

  • A contract is only formed once we confirm acceptance of your order.

  • We reserve the right to refuse or cancel any order.

  • Minimum order quantities may apply and will be specified at the time of purchase.
     

3. Custom Products & Artwork Approval

  • Our Products are custom-made to your specifications.

  • You are fully responsible for ensuring all submitted artwork, logos, and designs:

    • Are accurate

    • Are print-ready

    • Do not infringe any third-party intellectual property rights

  • We may provide a digital proof before production. You must carefully review and approve this.

  • Once approved, artwork cannot be changed.
     

Artwork Indemnity
You agree to indemnify and hold Pintwave harmless against any claims, damages, or costs arising from the use of artwork you provide.

4. Colour and Print Disclaimer

  • We will make reasonable efforts to match colours, including Pantone references where provided.

  • However, slight variations in colour, positioning, and finish may occur due to manufacturing processes.

  • Such variations do not constitute defects.
     

5. Pricing and Payment

  • All prices are in GBP and may be subject to VAT.

  • Payment terms will be confirmed at checkout or via invoice.

  • Production will not begin until payment (or agreed deposit) is received.

  • Late payments may result in delays or cancellation.
     

6. Production and Lead Times

  • All production timelines are estimates only.

  • We are not liable for delays caused by factors outside our control, including:

    • Supplier delays

    • Shipping disruptions

    • Force majeure events
       

7. Delivery

  • Delivery dates are estimates only and not guaranteed.

  • Risk in the Products passes to you upon delivery.

  • You are responsible for providing accurate delivery details.
     

8. Returns, Refunds, and Cancellations

Custom Products

  • Due to the personalised nature of Products, orders are non-refundable and non-returnable.

  • Orders cannot be cancelled once production has begun.
     

Faulty or Damaged Goods

  • You must notify us within 5 days of delivery.

  • Claims must include photographic evidence.

  • We may offer a replacement or refund at our discretion.
     

Consumer Rights
If you are purchasing as a consumer, your rights under the Consumer Contracts Regulations 2013 may apply. However, personalised goods are generally exempt from cancellation rights.

9. Product Use, Safety, and Compliance

  • Our Products are intended for general beverage use.

  • You are responsible for ensuring suitability for your intended use or event.

  • We are not liable for misuse, improper cleaning, or use outside intended purposes.
     

10. Sustainability and Environmental Claims

  • Our reusable cups are designed to reduce single-use waste.

  • Actual environmental impact depends on usage, reuse frequency, and disposal practices.

  • Any sustainability claims should be interpreted accordingly.
     

11. Intellectual Property

  • All Website content is owned by Pintwave or its licensors.

  • You may not reproduce or use our branding without permission.

  • By submitting artwork, you grant us a licence to use it solely to fulfil your order.
     

12. Limitation of Liability

To the fullest extent permitted by law:

  • We shall not be liable for indirect or consequential losses

  • We are not liable for loss of profits, revenue, or business opportunities

  • Our total liability shall not exceed the total order value
     

Nothing in these Terms excludes liability where it would be unlawful to do so.

13. Third-Party Links
We are not responsible for third-party websites linked from our Website.

14. Privacy
Your use of the Website is governed by our Privacy Policy.

15. Termination
We may suspend or terminate access to our Website if you breach these Terms.

16. Changes to These Terms
We may update these Terms at any time. Updates will be posted on this page.

17. Governing Law
These Terms are governed by the laws of England and Wales.

18. Contact Us

By placing an order or using this Website, you confirm that you agree to these Terms and Conditions.

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